"I reflect to improve my design"

Reflection is an integral part of the creative design process. However, reflection is often considered as an enigmatic, un-orderly, and irregular process, leading to a lack of support from existing design and creativity support tools. Through a contextual inquiry (N=12) of designers' reflection practice, we found that reflection is predominantly a systematic, intentional, and repeatedly practiced activity. We also found that artifacts play an imperative role in supporting reflective process. We offer guidelines for the design of better reflection support tools.