Aircraft maintenance can be described as a complex and interactive technical system. The ever increasing complex system of aircraft maintenance places much greater demands on the professionals carrying out this work including the leadership and management roles. This ethnographical study analyses this complex and intelligent aircraft maintenance work. Sharing of professional knowledge is of vital importance enhancing the innovative and creative work done in this domain. The aim of this paper is to highlight the challenges for the leadership and the management teams to effectively link complexity to the highly collective human intelligence that flourishes in this military domain. The challenges will be based on the empirical findings showing how the intrinsic leadership, collective intelligence and social dimensions such as cooperation, professional knowledge and management skills are played out within the communities of aircraft maintenance.
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Ann Svensson (2011) studied this question.
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