Consumer Choice, Consumer Control in Service Delivery

This article discusses patterns in the delivery of social welfare services, with reference to the specific service area of mental retardation. The authors analyze needs, describe existing agency objectives, show how inadequately needs are being met under the present system, and point out why program expansion alone is not likely to resolve the major difficulties. They propose a model that adds two vital elements to present service delivery patterns—a benefit system and a plan for consumer organization.