Beyond Access to Information: Understanding the Use of Information by Poor Female Mobile Users in Rural India

Digital inclusion research has focused overwhelmingly on access to information. But access to information by itself is of limited value unless the intended beneficiary has the capacity to use it. It is the use of information that delivers the benefits. However, in information and communication technologies for development literature, there is little empirical work on the process by which use of information delivers benefits. This study fills the gap by studying information use by poor female mobile phone users in rural India. It identifies six stages in the information use process and models them.