Development of an Interactive System to Enhance Strategic Planning Process and Quality of Aviation Operations Using Balanced Scorecard: A UAE Case study

Nowadays, the internet is considered as one of the key building blocks of modern communities and a primary function to every aspect of our daily life activities. The internet is widespread and progress in the realm of the information and communication technologies demonstrated great improvements that can be utilized by government entities that strive towards achieving sustainable excellence and utmost performance. In the meantime, government organizations should maintain the delivery of high quality of services and continuously monitor and measure their performance based on appropriate approaches namely, organizing the map of corporate strategy, set of organizational strategic objectives and formulating key performance indicators. The quality levels of organizations operations can be witnessed and improved by identifying an effective planning procedure which indicate areas of enhancements and effective process for decision making to respond to dynamical changes. This paper aims to develop an interactive system to enhance strategic planning processes and quality of aviation operations using balanced scorecard. The proposed system will be integrated with the balanced scorecard approach and shall be evaluated for its effectiveness and usefulness in the aviation operations.