Organizational resilience and agility as drivers of process management maturity: the role of Esprit de Corps and managerial commitment

Purpose This study examines how organizational resilience (OR) and organizational agility (OA), as complementary capabilities in a dynamic capabilities (DC) logic, relate to business process management maturity (BPMM) in small and medium-sized enterprises (SMEs). It also examines whether Esprit de Corps (EdC) and managerial commitment (MC) are antecedents of OR. Design/methodology/approach Data were collected via an online survey (CAWI) from 500 Polish SMEs in knowledge-intensive sectors implementing transformation initiatives affecting strategy and processes. A single-informant survey design was applied (senior managers). The measurement and structural models were estimated in JASP using CB-SEM. Findings The results indicate that both EdC and MC strengthen OR, with a stronger association for MC. OR supports OA, consistent with OR providing a basis for rapid response and reconfiguration of process-related activities. OR is also directly associated with BPMM, suggesting that maintaining functioning and learning from disruptions supports process management maturity beyond OA. OA is positively related to BPMM and mediates the relationship between OR and BPMM, indicating that part of the association operates through OA. Originality/value The study contributes to BPM research by showing that BPMM reflects a configuration of organizational capabilities that includes OR and OA. It also shows that EdC and MC are antecedents of OR and that their associations with BPMM are primarily indirect through OR and OA.