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January 1, 2002Public Administration Review

A Multiple–Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions

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JKJanet M. KellyDSDavid Swindell

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Kelly et al. (2002) studied this question.

synapsesocial.com/papers/6a2016fc7a14b33c8ba1a3f1https://doi.org/10.1111/1540-6210.00241
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