AI-Enhanced IoT Systems in Operations Centers: Advancing Sustainable Development and Social Responsibility

In organizations adopting Internet of Things (IoT) solutions, managing diverse systems with incompatible APIs poses significant challenges to sustainability and social responsibility. To address this, we introduce AUtalk, an artificial intelligence (AI)-enhanced integrated operations center (IOC) framework for centralized management of heterogeneous IoT systems. AUtalk offers a low-code, no-code environment for seamless IoT integration, enabling applications that support sustainable development goals (SDGs). Deployed in smart campuses, it optimizes resources, conserves energy, and reduces waste through AI-driven insights. Its predictive capabilities enhance maintenance efficiency and minimize resource consumption (SDG 12). Beyond sustainability, AUtalk enhances social responsibility by improving workplace safety, system transparency, and accountability. Its advanced analytics ensure over 99% message delivery accuracy, reducing downtime and resource waste. A case study of an AUtalk-managed IOC with two IoT systems highlights its effectiveness in promoting sustainability and responsible IoT operations.