One of the major activities in offices is communication. Communication involves information exchange in different kinds of media such as text, voice, pictures, and most likely, a mix of these. As such, a successful office information system must provide adequate facilities for handling these kinds of communication media. This paper discusses the design and implementation of a voice response system for OFS (Office Form System), a prototype office information system.
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Dik Lun Lee (1982) studied this question.
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