Digitalization of banks and its impact on customer satisfaction

The shift from traditional to digitalized banking system has been a great revolution in the recent past. Digital banking is the most important change in the present world. Digital banking provides services like convenience, greater coverage and Web enabled function thus making it more popular among the customers. A digitalized banking system has really eased up the working of banks and has made banking process easy for the customers. One can pay bills, do recharges, transfer money anywhere in the world with just a one click from the convenience of his home. However there are certain security issues which are a great concern whole using the digital banking system. However, it is a still a great revolution and customer are highly sighting from traditional banking to digital banking.