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January 27, 2024Journal of Hospitality Marketing & Management

Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach

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Authors

HYHuijun YangHSHanqun SongLXLantian Xia

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Yang et al. (2024) studied this question.

synapsesocial.com/papers/6a20754ed9f2fd4f2ff48671https://doi.org/10.1080/19368623.2024.2308531
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