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If an organisation is to flourish, a constant influx of technical innovations must be accepted and utilised by both management and labour. This ability to introduce technological change can be a critical factor in the success or decline of individual business organisations and even entire industries. “Indeed, how technology is introduced is increasingly seen (sic) as the key to…workers' acceptance of it, which ultimately determines how much their productivity improves”.
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Phillip C. Wright (1984) studied this question.
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