Can e‐governance fulfill the ideal of citizen‐centric government around the world? This comparative study examines Taiwan and the United States and offers PAR readers relevant management and policy lessons. The research utilizes a framework that captures the institutional, organizational, and technological drivers of e‐governance performance. The results indicate that the United States and Taiwan excel in different areas, but could improve in others and thereby learn from each other.
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Chen et al. (2009) studied this question.