The purpose of this study was to ascertain whether director's attitude contributes to extent of computerization in human service organizations (HSOs). Data were collected from 156 HSOs in an urban South Florida county. The agency director or key manager completed the mailed, self-administered questionnaire. Due to a trimodal distribution, agencies were categorized by caseload into small, medium, or large. The findings support director's attitude/involvement as a fairly strong predictor of the extent of computerization in small agencies. Director's attitude/involvement is important to a lesser degree for computer use at medium and large agencies.
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Kathryn L. Gerstman (1997) studied this question.
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