Evaluating an interactive system with users can be costly and timeconsuming. As a result, it can be extremely frustrating for evaluators whenever they are not able to use any of the data collected from the user evaluation of a system because of problems with how the study was designed or executed. In such instances, evaluators must learn from their mistakes and rerun the study a second time. However, the time, effort, and resources that went into completing the study the first time is still wasted. This problem can be minimized by first conducting a pilot study -- a small-scale version of the actual study -- prior to the final study, to identify, remove, and avoid any potential problems.
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Khai N. Truong (2017) studied this question.
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