AbstractArguably commissioning services at the individul service user level on the basis of outcomes rather than tasks is a way forward in increasing service user control of their services. Its potential is particularly relevant to service users who will not want, or not be able, to manage the higher levels of control of finances the Direct Payments and some forms of Individual Budgets offers. This paper shows how one Council has set about the challenges of changing the practices and culture it believes are needed to move to outcomes-based commissioning. It believes the challenges are considerable and need careful thought and management if we are to succeed.
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Paley et al. (2007) studied this question.
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