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the modern trends in the development of industrial enterprises are characterized by changes in factors affecting their functioning: innovations and new technologies, increasing competition, changing customer requirements for product quality (the concept of product quality from the perspective of its compliance with customer requirements has developed in market economy).Satisfying the needs of customers is the main objective of any enterprise deepened and stressed in the frame of the "Industry 4.0" concept and the information and communication technologies is one of its main tools
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Pavel Malyzhenkov (2023) studied this question.
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