Dimensions of Social Innovation: Sustainability and Improved Processes in Industry 4.0

This study focuses on determining the aspects of social innovation used in public health organizations. The research was conducted in the Magdalena department and centered on discovering how public health entities incorporate practices linked to the common good, cooperation, sustainability, behavioral change, and social practices within the framework of Industry 4.0. A positivist approach, a quantitative method with a non-experimental, cross-sectional design, and a validated questionnaire were used. The findings reveal a moderate presence of these dimensions, suggesting progress in the implementation of innovative practices, but also highlighting the need to improve human talent management, update administration, and leverage emerging technologies. This demonstrates an openness to social innovation, with strategic actions being taken to establish it as a key pillar in improving public health services.