Network authentication using single sign-on

Healthcare organizations are struggling to meet industry best practices for information security as well as complying with regulatory requirements. Single sign-on technology is emerging as a leading technology for password authentication management and promises to improve security while curbing system maintenance costs. While the technology seems to be a simple viable solution for authentication, when placed in context, many socio-technical complexities emerge. One of these complexities is that of the mismatch between the users' mental models and the system model.