Determinants of Intention to Adopt E-Government Services in Pakistan: An Imperative for Sustainable Development

For the attainment of sustainable development, the e-government phenomenon has become more imperative with its incremental implementations worldwide. In government organizations, e-government services are considered a valuable tool for the delivery of substantial and timely services to the public. Furthermore, the user’s intention plays a pivotal role in the success of e-government services. The existing research aims to examine the antecedents of the intention to use e-government among the employees of the public universities in Pakistan. The decompose theory of planned behavior (DTPB) model was enriched with the extension of the factor trust and its decomposition by relational bonds. Trust with the support of relational bonds is an effective instrument to build long term relationships, limit the anxiety of the users, and increase behavioral intention. A total of 396 valid responses were collected using the simple random sampling technique from the employees of public universities and responses were evaluated with the SEM. The results indicated that trust and its antecedents (economic bonds, social bonds, and structural bonds), attitude and its antecedents (performance expectancy, effort expectancy), subjective norms and their antecedents (mass media influence, family influence), perceived behavioral control and its antecedents (self-efficacy) have significant and positive effect on intention. However, perceived risk and facilitating condition have insignificant influence on attitude and perceived behavioral control, respectively.