Performance indicators and democracy: citizens’ views on the purposes of government websites

Despite the ongoing interest in performance measurement amongst public managers, little is known about citizens’ views on the purposes of performance indicators (PIs). A cross-sectional survey of the Australian adult population was used to examine citizens’ views on government websites which provide PIs. Citizens identified three distinct purposes for these: evaluation and improvement; transparency and accountability; and reward and punishment. These different purposes were found to be related to political attributes, indicating how PIs might support democratic empowerment.