The vigorous development of intelligent hardware technology and the increase of customer's personalized demand will cause that hotel not only meets basic demand of customer's accommodation and food, but also provides customer with healthy, cheerful and novel hotel experience. The hotel customized product based on intelligent hardware technology which can provide customers with comprehensive experience of health and recreation turns to be the most importance choice for hotel. The purpose of this study is to design the four types customized products, including dotted, chain, modular and full customized products in the services of housekeeping, food and beverage and recreation according to customer demands, and then the implementation tactics from the point of technology and management are brought forward.
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Na et al. (2017) studied this question.
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