Empirical assessment of factors influencing potential of manufacturing flexibility in organization

Purpose The purpose of this paper is to develop an understanding of factors and their associated attributes that largely influence achievement of manufacturing flexibility. Design/methodology/approach Using two sequential phases consisting of literature review, plant visits and focus group interviews, the study identifies key factors that influence manufacturing flexibility and develop and validate these factors through postal survey. In total, 211 responses from multiple industries were collected to analyze the data. Findings The study identifies and develops eight factors and their associated 39 attributes that largely influence achievement of manufacturing flexibility. Out of eight underlying constructs, operational improvement practices construct reported highest level of variance followed by advanced manufacturing technology, human resource practices, supplier flexibility, supplier integration, customer integration, product-process technology integration and marketing and manufacturing integration. Research limitations/implications The scope of the study is limited to the plant level. Therefore, other strategic-level factors, such as business strategy, the amount of investment, leadership quality have not been addressed in this research. Practical implications The findings can assist managers in improving the level of manufacturing flexibility by specifying key factors essential for achievement of manufacturing flexibility. An important implication for managers is that identification of factors should be followed by proper assessment and implementation so as to remain competitive in the market. Originality/value The findings provide insight into the factors that facilitate in achievement of manufacturing flexibility.