E-Court System Evaluation through the User’s Perspective: Applying the End-User Computing Satisfaction (EUCS) Model

The End-User Computing Satisfaction (EUCS) model by Doll and Torkzadeh has played an essential role in evaluating users’ satisfaction and perspectives on change management, which will help governments in assessing the information system’s success and making efficient decisions about digital transformation and improving the quality of services provided to citizens. This research uses the EUCS model to assess the end-user satisfaction with a court information system and evaluate its success from the users’ viewpoint. The authors applied the EUCS model to the implemented court information system of the Sulaimaniyah Appellate Court in the Kurdistan Region of Iraq (KRI). The authors employed a quantitative approach and collected data from 66 respondents from the group of active end-users of the court systems with different roles, i.e., judges, clerks, prosecutors, judicial investigators, lawyers, police officers, and typists. The results showed that the EUCS model could be considered a reliable and valid tool for assessing the court information system. Most of the participants of the currently implemented system showed their overall satisfaction and considered it a successful system.