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To provide more efficient government and better services to citizens, public administrations and agencies have invested in Enterprise Resource Planning (ERP) systems as their basic technological infrastructure for e-government. On the basis of the analysis of secondary data published in the form of 'success stories' by the largest ERP vendors, we seek to characterise the actual motivations that lead to the adoption of ERP systems in e-government. Data from 46 stories of public organisations in 15 countries were collected and analysed. Results indicate that some government organisations adopt ERP systems primarily to integrate their Information Technology (IT), while others seek greater process efficiency or are strategy-driven.
Raymond et al. (Sun,) studied this question.