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As market dynamics and complexity increase, the selection of IT projects, which are important to align enterprise operations and strategy, face challenges from cost-benefit related conception, to criteria for project definition. This research has the objective to present a case study for the process of adoption of a multi-criteria method through AHP – Analytic Hierarchy Process by a large Brazilian multinational company in the oil & gas segment. The authors prepared a descriptive qualitative research based on survey data from semi-structured interviews with key company professionals involved throughout the implementation process. The results obtained indicated that the company, based on a medium to long term strategic plan passed by the realignment in the criteria of the decision-making model, through the enhancement of demand and project portfolio prioritization under IT. The study also aims to explore from company's senior management expectations up to the details on the challenges encountered during implementation and use of the method chosen by the corporation.
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Neves et al. (2015) studied this question.
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