Conversational Recommendation: Formulation, Methods, and Evaluation

Recommender systems have demonstrated great success in information seeking. However, traditional recommender systems work in a static way, estimating user preferences on items from past interaction history. This prevents recommender systems from capturing dynamic and fine-grained preferences of users. Conversational recommender systems bring a revolution to existing recommender systems. They are able to communicate with users through natural languages during which they can explicitly ask whether a user likes an attribute or not. With the preferred attributes, a recommender system can conduct more accurate and personalized recommendations.