Purpose This study aims to develop a categorization framework for knowledge management systems in small and medium enterprises (SMEs). Framework dimensions have been identified as company knowledge domain (organization, marketing and technology) and company innovation behaviour (high and low). Design/methodology/approach The framework is derived by means of a qualitative approach based on a set of 20 case studies. The cases regard Italian SMEs in the food sector. Findings Data seem to suggest that knowledge domain and innovation behaviour permit significant distinctions between different kinds of knowledge management systems (KMSs). The features of these KMSs as configurations of technical, organizational and managerial tools are described in this paper with reference to the main knowledge process they are intended to support. Originality/value The research provides a variety of insights into new ways of conceptualizing KMSs. Moreover, the paper provides some practical examples of successful implementation of KMSs in SMEs.
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Massa et al. (2011) studied this question.
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