Assessing bus stop accessibility for persons with reduced mobility in Durban, South Africa

Public transport accessibility is a key component of inclusive and sustainable urban development, particularly in developing-country contexts, where infrastructural and operational barriers may intensify social exclusion. This study evaluates the transferability of a validated accessibility assessment model originally developed in Spain to Durban, South Africa. The research examines 71 bus stops within the Durban People Mover network, focusing on accessibility conditions for persons with reduced mobility. The methodology combines field observation, geolocation, and photographic documentation within a structured framework based on technical requirements classified as critical and non-critical, enabling a systematic assessment across the travel chain. The findings indicate high levels of compliance in basic pedestrian infrastructure, exceeding 90% for ramps, gradients, and pavement conditions. However, accessibility is constrained by operational and informational deficiencies, including the occupation of boarding areas by private vehicles (32.26% non-compliance) and the absence of inclusive information systems, with 0% compliance for Braille signage, real-time information, and audible systems. The study demonstrates that accessibility gaps are primarily linked to management and information systems rather than to infrastructural deficits. It confirms the model’s value as a transferable and replicable tool for evaluating accessibility under limited data conditions, thereby supporting evidence-based interventions aligned with Sustainable Development Goal 11.2.