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The conceptual design of a comprehensive support system for operators of complex systems is presented. Key functions within the support system architecture include information management, error monitoring, and adaptive aiding. One of the central knowledge sources underlying this functionality is an operator model that involves a combination of algorithmic and symbolic models for assessing and predicting an operator's activities, awareness, intentions, resources, and performance. Functional block diagrams are presented for the overall architecture as well as the key elements within this architecture. A variety of difficult design issues are discussed, and ongoing efforts aimed at resolving these issues are noted.
Rouse et al. (Mon,) studied this question.