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This paper considers the problems in researchers face in designing for sensitive contexts that are controversial and potentially emotionally fraught. What should be designed when introducing technology in these situations? What methods can we employ to deliver a more desirable design? A case study is presented on the design of technology to support end of life decision-making. The case study makes use of transdisciplinary research, research within the cultural context and the adoption of a critical stance towards one's own design. A discussion on the contribution of these methods follows.
Pin Sym Foong (2008) studied this question.