Investigating the Influence of Organizational Justice on Hotel Employees' Organizational Citizenship Behavior Intentions and Turnover Intentions

This study investigates the links between employees' perceptions of organizational justice and organizational citizenship behavior (OCB) intentions as well as turnover intentions at large hotels in Malaysia. It was proposed that procedural and distributive justice will have positive influence on OCB intentions and negative influence on turnover intentions. Three hundred and eighty operational hotel employees participated in this study and hierarchical multiple regression was performed to test the posited hypotheses. Results indicated that distributive justice perceptions were significantly related to both OCB and turnover intentions. Procedural justice, on the other hand, was only significantly related to turnover intentions. Implications of the findings, limitations, and suggestions for future directions are discussed.