Virtual Boundaries: Ethical Considerations for Use of Social Media in Social Work

Society has become more interactive through increased access and use of the Internet and social media tools. Web 2.0 moved the Internet beyond information storage to a place where discourse takes place (Sawmiller, 2010). Social media, Internet tools that facilitate online interactions, have the potential to further expand such discourses. Social networks (for example, Facebook, Google + , LinkedIn), blogs (for example, Wordpress, Typepad), and microblogs (for example, Twitter, Tumblr) are types of social media tools that allow people to connect and share information in an online space. People use social media tools to report information, present opinions, and solicit conversation through their own domains or dedicated websites. All of this online interaction, enabled further by increases in smartphone and networked tablet devise usage, poses the potential for personal and professional lives to cross in social media spaces. Existing literature has focused on the ethical challenges of social media in professional practice with clients, use of social media as an expansion of research, and for online learning (Eccles, 2010; Giffords, 2009; NASW & Association of Social Work Boards [ASWB], 2005). However, the conversation around ethical use of social media, outside the client–professional relationship, is missing. Areas in which greater discussion is needed include advising students and setting agency policies on ethical uses of social media and on the effects of personal use of social media among professional relationships.