Key points are not available for this paper at this time.
Academics and business professionals are currently showing a significant interest in understanding the management of knowledge and the roles to be played therein by information and communication technology (ICT). This paper takes a closer look at one of the primary issues raised when supporting the management of knowledge: how to understand the role of knowledge classification and codification as means for further organizational learning and innovation. Two manufacturing cases are analysed using particular perspectives from current theories on classification, namely the management of knowledge and organizational innovation. It is concluded that a more complex understanding of the interplay between cognitive and community models for knowledge management as informed by research on the social processes of classification can inform our understanding of both the role of classification of knowledge for organizational innovation and the viability of providing ICT support based on codified knowledge.
Sørensen et al. (Fri,) studied this question.