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Receipted returns are a hidden risk from behaviors like shoplifting, collusion, wardrobing, and more.Response Average Currently offer this 2.44% Do not currently offer this but plan to roll it out during the 2021 Holiday season 12.20% Do not currently offer but plan to roll it out after the 2021 Holiday season 2.44% Do not currently offer and have no immediate plans 82.93% Were you planning to hire more staff to handle returns during the holidays?Holiday Return Changes $17.0 Billion Amount of fraudulent returns as a % of holiday returns (avg.10.8%)
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Jae Im Jang (2023) studied this question.
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