The choice of restaurant is a critical decision for consumers and plays a vital role in determining the success of restaurant businesses. As customers come from diverse cultural, ethnic, and economic backgrounds, their criteria for choosing a restaurant can vary significantly. This diversity highlights the need for restaurant owners to deeply understand the factors influencing consumers' dining decisions. Research has shown that understanding these selection criteria provides valuable insights for restaurateurs to develop strategies to attract and retain more customers. Factors such as food quality, service, ambiance, price, and convenience play significant roles in shaping consumer choices. However, their relative importance may vary across different demographics and socio-economic groups. This study aims to identify and analyze the various determinants that influence restaurant choice among consumers in Ghana. By exploring these factors, this research will offer restaurateurs practical recommendations for tailoring their services and offerings to meet customer preferences and needs. Ultimately, the findings will contribute to the development of targeted marketing strategies that can enhance customer satisfaction and loyalty, ensuring the long-term success and sustainability of the restaurant business.
Mensah et al. (2026) studied this question.