A multi‐method, holistic strategy for researching critical success factors in IT projects

Abstract In the field of information systems (IS) there is an observable trend towards the use of multi‐method research. Using different research methods allows for the cross‐validation of data obtained via multiple approaches, with the potential to increase the robustness of research results. Such a multi‐method approach is applicable to a comprehensive research agenda on critical success factors, an agenda that needs to take into account not only the identification, but also the analysis and management of critical success factors. The goal of this article is to contribute new knowledge on how to carry out research on critical success factors in IS projects using a multi‐method approach. For this purpose, two research projects are presented, each a variation of the research design customized to particular circumstances. First, there is an outline of the research approach taken for a critical success factor research project in the field of portal implementation, with discussion of the strengths and weaknesses of the project. Taking into consideration these experiences, the research approach of a similar critical success factor research project in the field of offshore software development is then described. Finally, recommendations for using the multi‐method research approach in critical success factor research are presented.