Impact of an IoT-Enabled Hotel Management System with Embedded CCTV Security for Smart Hospitality Management

The hospitality industry is increasingly adopting smart technologies to improve operational efficiency, customer satisfaction, and security management. This study investigates the impact of an Internet of Things (IoT)-enabled Hotel Management System integrated with embedded Closed-Circuit Television (CCTV) security infrastructure on smart hospitality management. The proposed framework combines intelligent room management, automated reservation systems, real-time occupancy monitoring, environmental control sensors, smart access control, and CCTV-based surveillance into a unified platform. Using a quantitative research design with 250 respondents across hotel staff and guests, findings indicate significant improvements in operational efficiency, guest satisfaction, security effectiveness, and energy conservation. The integration enables centralized monitoring and data-driven decision-making, supporting sustainable and intelligent hospitality operations.