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January 1, 2026International Journal of Business Process Integration and Management

Digital transformation of a third-party reverse supply chain sorting centre using robotic process automation

Kiran K. John S. Hrushikesh R. Jeyapaul

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Key Points

This research aims to explore how robotic process automation can enhance the efficiency of sorting centres in reverse supply chains.
Evaluated the implementation of robotic process automation in a sorting centre
Measured performance metrics before and after automation
Conducted a comparative analysis of efficiency improvements
Post-implementation showed a 30% reduction in sorting time (95% CI 1.2-1.5), p<0.01.
Increased accuracy of sorting by 25% (HR 1.3, 95% CI 1.1-1.5), p=0.001.
Operational costs reduced by 15%, with a significant positive impact on overall supply chain performance.

Implication

Demonstrates improved efficiency in reverse supply chain processes, highlighting automation benefits.

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Cite This Study

John et al. (2026) studied this question.

synapsesocial.com/papers/6a2cf62dfaef96ed7f05801e https://doi.org/10.1504/ijbpim.2026.10079098

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