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Evaluates faculty through student opinions, revealing systemic flaws and suggesting management changes based on Deming's theory.
This paper presents the case against using student opinions to evaluate faculty from Deming's theory of management perspective. The main objectives of the paper are to show that the problems associated with student evaluations are created by a whole set of flawed assumptions related to the design of the higher education system and that a solution will require systemic change based on recommendations derived from Deming's theory of management.
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James R. Martin (1998) studied this question.
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