The paper proposes a framework to enhance organizational capability through language and intercultural competence, implying improved decision-making in complex environments.
Organizations operating across languages and cultures routinely classify language and intercultural competence as communication skills. This classification is a structural error. This paper argues that language and intercultural competence function as interpretive infrastructure — cognitive architecture that determines what organizations can perceive, decide, and coordinate across complexity. The paper proposes a diagnostic and developmental framework for building interpretive infrastructure as an organizational capability
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Sandra M. Szwarc (2026) studied this question.
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