Improving Digital Access Through Device Recycling: A Pilot Study at Moorfields Eye Hospital

Background: Digital exclusion remains a key barrier to equitable access to digital health services, particularly among individuals with visual impairment. Limited access to devices and digital literacy restricts participation in increasingly digital-first healthcare systems. This study aimed to evaluate the feasibility and exploratory service impact of a device recycling and digital inclusion pilot at a tertiary ophthalmic hospital. Materials and Methods: The six-month pilot at Moorfields Eye Hospital involved the refurbishment and distribution of donated electronic devices (laptops and mobile phones) alongside personalised digital literacy training delivered by trained volunteers. Twenty-two patients with visual impairment were enrolled; 18 completed the programme. Pre- and post-intervention questionnaires assessed digital engagement and confidence across key domains. Paired data were analysed using the Wilcoxon signed-rank test. Results: Across 216 item-level engagement responses, the number of responses indicating daily engagement increased from 31 to 49. Mean self-reported confidence scores improved from 3.1 to 5.1 out of 10 (Wilcoxon signed-rank test, V = 148, p = 0.0008; r = 0.81). Patients reported increased use of email, messaging, online forms, and General Practice (GP) appointment systems. Using secondary lifecycle data and modelled estimates, the reuse of refurbished laptops was associated with an indicative saving of approximately 5.3 tonnes of CO2-equivalent emissions. Conclusions: This service evaluation suggests that a multi-component intervention combining device provision with tailored support may improve digital engagement and confidence among patients with visual impairment. These findings support the feasibility of integrating digital inclusion initiatives within ophthalmology services, with potential co-benefits for environmental sustainability.