Conflict Management Practices in the Nigerian Construction Industry: A Study of Kaduna Metropolis

Conflict is an inherent and disruptive feature of the construction industry globally, leading to significant cost overruns, project delays, and adversarial relationships. This study investigates the dynamics of conflict management within the Nigerian construction industry, with a specific focus on Kaduna Metropolis. A quantitative research approach was adopted, and data were collected through a structured questionnaire administered electronically via Google Forms to 150 key industry stakeholders, including clients, consultants, and contractors. The research was guided by three objectives: to identify the primary causes of conflict, to assess factors contributing to conflicts, and to propose a framework for effective conflict management. Analysis using a 5-point Likert scale in SPSS revealed that the most prevalent causes of conflict are payment delays and financial issues (mean=3.55), poor communication (mean=3.33), and unrealistic project timelines (mean=3.15). Furthermore, assessment of traditional resolution methods indicated widespread dissatisfaction among practitioners. Upon empirical findings, the study proposes a proactive, multi-tiered conflict management framework emphasizing a dedicated construction mediation centre (mean=4.02), mandatory ADR clauses (mean=3.59), and standardized contracts (mean=3.25). The study concludes that adopting a structured, proactive approach to conflict management is imperative for improving project performance and fostering collaboration in Kaduna Metropolis.