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The main purpose of the healthcare chatbot system is to provide services in rural areas and government hospital for those people who are not able to take appointment or medical information from the doctors. They can solve their problem with the help of chatbot. With increasing population of India, increasing birth rate and decreasing death rate due to advancement in the medical field it has been observed that number of doctors are less to serve the need of the increasing population.
Patil et al. (Sun,) studied this question.