Investigating how wellbeing-oriented HRM influences innovative behavior and citizenship in hospitality workers, revealing significant implications.
This study utilizes self-consistency theory to investigate the relationships between wellbeing-oriented human resource management and innovative work behavior and service-oriented organizational citizenship behavior. The mediating role of organizational-based self-esteem is also examined. The data were collected from the hospitality sector in Dubai, UAE. The findings from the Middle Eastern context indicate that wellbeing-oriented human resource management has a strong and meaningful impact on employees’ innovative work behavior and service-oriented organizational citizenship behavior. In addition, the findings indicate that organizational-based self-esteem does not act as a mediator in the connection between wellbeing-oriented human resource management and employees’ innovative work behavior. Nevertheless, the role of organizational-based self-esteem in mediating the relationship between wellbeing-oriented human resource management and service-oriented organizational citizenship behavior is of great importance, as it emphasizes the enhancement of service-oriented behaviors through HR practices that prioritize employee wellbeing.
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Darwish et al. (2026) studied this question.
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