Qualitative analysis reveals insights into online empathy in counselling during the pandemic, suggesting new approaches for practice.
This study explored the counsellors' perception of online empathy during the pandemic. Interpretive phenomenological analysis (IPA) was our selected research method. Data analysis yielded several themes, capturing the complexity of empathy, online empathy and empathy occurring during global crises. The results were contextualised in the literature and implications were provided.
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Bartkowiak et al. (2026) studied this question.
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