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June 20, 2026Open Access

Digital technologies as enablers of organizational resilience in SMEs

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Authors

DMDaniel MenschulinFBFabian Behrendt

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Overview

Conceptual model reveals how digital technologies enhance resilience in SMEs, indicating practical pathways for improvement.

Key Points

  • This paper aims to explain how digital technologies can enhance organizational resilience in small and medium-sized enterprises (SMEs).
  • Developed a mechanism-based conceptual model identifying key technology classes such as monitoring/IoT, data integration/platforms, and analytics/AI.
  • Proposed measurable dimensions addressing SME-specific realities like data heterogeneity and skills shortages.
  • Outlined testable proposals demonstrating the benefits of digital twin and AI-supported decision aids in enhancing resilience.
  • Identified three resilience mechanisms: visibility and sensemaking, decision quality and response speed, and organizational learning and adaptation.
  • Demonstrated that structured learning loops improve SME resilience through better decision-making and innovation.
  • Proposed actionable insights for leveraging digital technologies to bolster supply chain resilience in SMEs.

Cite This Study

Menschulin et al. (2026) studied this question.

synapsesocial.com/papers/6a3632d2db0793dc1a539532https://doi.org/10.25673/123531
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