NYU Libraries provides its researchers with a range of individual repositories and related services; in the coming years we plan to merge and align these services as much as possible. To fully understand the challenges, and refine our requirements and solutions, we've engaged in a robust service design project. This presentation will describe the application of service design principles to the migration and relaunch of our university's repository services. For the past two years, a group of diverse specialists has been meeting weekly. For the first year, our charge was discovery – charting the multidimensional journeys of current workflows and identifying opportunities for improvement. Currently, we are in the design phase – solutioning for a future suite of services, through collaborative ideation and convergence work. We will share advice for peer institutions interested in enhancing their own repository services through the use of this powerful approach.
Henze et al. (Wed,) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: