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Framework introduces a governance approach for AI success in organizations, highlighting the importance of balancing technology and human capabilities.
Organizations are deploying artificial intelligence (AI) and digital technologies faster than they are building the human capability required to govern and absorb them. The result is a growing class of transformation failures characterized not by technical inadequacy but by low trust, weak adoption, and inadequate human oversight. This paper introduces Human-Centric Technology Governance (HCTG™), a socio-technical governance framework that positions transformation success as a function of the alignment between two dimensions: Technology Deployment Maturity and Human Readiness Maturity.
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Mark Churaman (2026) studied this question.
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