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Artificial Intelligence (AI) is playing an increasingly important role in public administration, offering innovative solutions for efficiency and better public services. The application of AI in public administration aims to modernise and streamline the services offered to citizens. AI contains advanced algorithms, neural networks, and machine learning techniques to improve performance and efficiency over time. Smart algorithms, responsibly implemented, could help governments enhance service delivery and strengthen citizen engagement in local, city, regional, and national administrations around the world. Governments in some states have discreetly launched pilot programs to test developing AI applications, demonstrating an enthusiasm for technology at least as great as that in the private sector. By utilising AI, public administrations can automate repetitive processes, optimize resource usage, and improve interaction with the public. The purpose of the research is to show the extent and scope that AI tools integrated into organisations have in almost all areas of the public and private sectors in general, and state administrations in particular. The research objectives were: to analyse the dynamics of investments in AI tools; to discover the main services in state administrations that can be better performed using AI; to analyse the risks; and to highlight the perspective of development and integration of AI in public administrations of a few European states. The research is based on a comparative analysis of the implementation of AI tools across fields, components, and regions at the European level mainly, but also for Romania. The analysis period is 2021-2030. The results show a continuously increasing trend and an ever-faster rate of assimilation of AI tools in the field of public administration in an increasing number of states from most developed regions worldwide.
Armenia ANDRONICEANU (Sun,) studied this question.